UMAe Product Returns Policy
We do everything we can to make sure that your items reach you in perfect order, and we hope that you’ll find everything to your satisfaction. However if you need to return an item for any reason, we aim to make this process as simple and hassle-free as possible! Please note that our returns policy does not affect your statutory rights.
As a shopper you have the right to cancel your order within seven days of your contract with UMAe, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order,and everthing is retuirned as per our instructions your payment will be refunded. Where we have supplied customised goods, these cannot be return once despatched.
In the unlikely event of discrepancies, you must notify our Customer Service department within 3 days. All Returned goods can only be accepted when authorised by Customer Services and maysubject to a 25% restocking fee.
Please follow the steps below to ensure the return of your item is accepted and approved by our team:
Contact our customer support straight away on: 01772 668900
Return in advance a completed RMA (Return to Manufacturer Authorisation) we will supply to you and we issue to you an RMA number
Ensure the goods are as fit for sale (including original undamaged packing and all original material) on their return as they were on delivery.
A 25% handling charge may be applied (unless the goods were defective when delivered).
No attempt should be made to return goods without an RMA number.
Unsolicited returns will not be accepted and the goods will remain at the customer’s risk for all purposes.
If we accept the return of goods in a non-saleable condition we may charge you the cost of bringing the goods to a saleable condition.
In certain circumstances we can arrange a courier to collect the item, please contact customer support first.